And here was the SECOND response, after telling me it would be resolved within the hour. Yes I know its long.

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Fred'
Fred: Hello. How may I assist you today?
XXXX: Any update on my missing wager?
Fred: let me go ahead and take a look
Fred: Can you please confirm your account number and password?
XXXX:XXXXX
Fred: and what wager are you referring to?
XXXX: the one that disappeared.
Fred: I see now sir, I understand,
Fred: our techs are looking into the issue, and we expect to have further development on this by the... More...